Refund and cancellations of orders on Amazon are not at all a big deal. No matter how much you put in effort and dedication in your work, the natural errors are unavoidable. Even the most successful sellers have to face rejections and returns of their orders. Cancellations and refunds, if occur once in a blue moon, are also harmless towards any seller’s reputation on Amazon. The only thing one must know is the laws regarding refunds and how to tackle such issues with maturity.
Cancellations, refunds, etc. are a necessity to accept for any seller. Any person not abiding by these guidelines can be suspended from Amazon. Let us now have a look at Amazon’s policies regarding the topic of discussion.
The Process Of Cancellation
For every cancellation, regardless of the product’s category or the distance of shipping, there is just one method. Anyone who wants their orders to be canceled can apply for termination by following the general process on Amazon’s site. Vendors are responsible to clearly state about this method of cancellation to their buyers on their respective seller accounts. Anyone who is caught by Amazon’s management trying out any new way of cancellation offer is strictly dealt with by Amazon.
The Process Of Refunds
In cases where your buyers want to return the product that has already been shipped, Amazon has various clear policies. Customers usually contact Amazon directly instead of the retailers via Amazon’s site. In most of the cases, Amazon handles the returns itself without causing any hassle to the party who sold it. Amazon’s management, however, charges a specific amount for this refund process. In cases, where buyer directly contacts the wholesalers for refunds, they have to readdress them to Amazon’s management. It is then Amazon’s job to calculate all the costs and fees related to the refund process. The payments of refunds are sent through Amazon’s channel and any personal transaction to buyers can get you in trouble.
In cases where the customers give rise to a dispute, Amazon seeks information from you to get the issue resolved. It is obligatory for every seller to give away as much information as Amazon demands, no matter what. If you are found to be guilty of doing an unlawful act, then Amazon will take action against you too.
Here is some other information to keep in mind regarding refunds and finances
- If the item you have shown in pictures if different from what you shipped, then you have to pay both to the buyer and to Amazon.
- Sellers are always required to reimburse the 100% of amount their customers paid if the products shipped were damaged. This damage can be in any form. It can either be a manufacturing default or accidental breakage while shipping.
- In case the refund of cancellation is made due to Amazon’s failure to comply with the deadline, sellers aren’t charged at all.
- Sometimes, Amazon makes it mandatory for the sellers to make a reserve ID to keep the business going smoothly.